Why locked accounts might not always show up as locked in AD HelpDesk

Posted on 1/5/2014 by John Bowers

Do you ever get a call about a locked account, only to look at the account in AD HelpDesk and discover that the account is not locked, rather it shows as "Normal". If so, read on. This post will describe what is going on, as well as providing some ways to ensure you are seeing what you need to in the future.

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The Power of AD Help Desk

Posted on 8/30/2013 by SuperUser Account

See what's new in the AD Help Desk Lite 3.0/3.1 releases and find out what some reviewers are saying about AD Help Desk.

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HashTab 5.1

Posted on 1/30/2013 by SuperUser Account

Added support for SHA3

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NEW RELEASE: HashTab 5.0

Posted on 10/24/2012 by Matt Peterson

We've added some new hashes and magnet link support...

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Windows 8: How to delete Windows.old

Posted on 8/21/2012 by SuperUser Account

Upgrading Windows 8 leaves a lot of your old system files around in the Windows.old directory. If you are having trouble deleting this folder, follow these 20 easy steps... (yes, sarcasm)

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AD Help Desk 3.0 for iOS has been Released!

Posted on 7/16/2012 by SuperUser Account

AD Help Desk 3.0 is a major update to our iOS Active Directory administration tool. You may never again have to log in to your Windows desktop to administer Active Directory!

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AD Help Desk for OSX Desktop has been released!

Posted on 4/23/2012 by SuperUser Account in app store apple AD HelpDesk

Do you ever need to reset user passwords, or unlock Active Directory accounts? Is a macbook your primary desktop? If so, AD Help Desk for OSX might be a valuable addition to your application library.

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AD Help Desk error resolution: "Unable to find the service principal requested."

Posted on 4/20/2012 by SuperUser Account in AD HelpDesk LDAP

The full text of the error is:

"Unable to find the service principal requested. The service principal may have been detected incorrectly in your network. Set the 'Default Domain Controller' in preferences to try and work around this."

The suggested resolution (setting the domain controller in preferences) really does work around the issue normally, but if you have done that and are still experiencing difficulties this post will help you solve the problem completely.

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DON’T REJOIN TO FIX: The trust relationship between this workstation and the primary domain failed

Posted on 4/13/2012 by SuperUser Account

If you Google “the trust relationship between this workstation and the primary domain failed”, you get plenty of information from support blogs and Microsoft articles; however, most of them ask you to rejoin your machine to the domain. That’s not always possible.

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AD Help Desk for OS X Desktop

Posted on 3/21/2012 by SuperUser Account in AD HelpDesk

We have been working on a OS X desktop version of AD Help Desk. If you are interested in a little sneak peak, read on.

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 AD Help Desk:  AD Help Desk provides a secure, remote help desk solution for Active Directory. Perform common administrative tasks like searching and unlocking user accounts, modify group memberships and much more. All of this is available for the iPhone, iPad and Mac OSX. Visit our Facebook page to see why PC Word, PC Today, Tech Target and more are recommending AD Help Desk as a simple, convenient help desk solution.  Find Out More


Hashtab: Fast and Simple. Users in over 200 countries have downloaded HashTab to use as a simple MD5 checker or for a more advanced file integrity check. Find Out More